These Terms of Service govern your access to meetcaddy.com and your purchase and use of Caddy. By using the website, purchasing a Caddy install, or entering an ACE engagement, you agree to these Terms. If you do not agree, do not use them.
01Description of Service
Caddy provides two offerings. ACE is a professional services program in which our team scopes, builds, deploys, and supports AI systems inside your business over a standard 90-day engagement. Each ACE engagement is governed by a separately signed engagement agreement covering scope, pricing, term, and termination; where that agreement and these Terms conflict, the engagement agreement controls for that engagement. The Caddy install is a personal AI operator system installed on your computer, sold as an install package with optional services including guided installs, ongoing maintenance updates, and customer support. Sections of these Terms that address the purchase, license, maintenance, or refund of an install apply to the Caddy install.
02License
When you purchase a Caddy install, you receive a non-transferable license to install and use the product on your own personal or business computer. The Caddy installation package is licensed, not sold. Ownership and intellectual property rights in the product remain with Caddy.
03Permitted Use
You may use Caddy for any lawful business or personal purpose. You may not:
- Resell, sublicense, or redistribute the install package or its components.
- Reverse engineer, decompile, or attempt to extract source code from any proprietary components.
- Use the product to engage in unlawful, harmful, or fraudulent activity.
- Impersonate another person or misrepresent your affiliation with any individual or organization when interacting with our service.
04Pricing and Payment
Caddy install pricing is shown at checkout. Checkout purchases are processed by our payment provider, Platinum Payment Solutions, and are subject to its terms and conditions in addition to these Terms.
ACE engagement pricing is scoped to your business and set out in your engagement proposal and engagement agreement, along with its payment terms.
05Maintenance Plan
The Caddy Maintenance Plan is an optional monthly subscription that provides access to product updates, new skills, and improvements as they ship. The base install does not require the maintenance plan to keep working, subject to the requirements in Section 07; the plan is required only to receive ongoing updates from us.
You may cancel the maintenance plan at any time. Access to maintenance updates continues through the end of your paid period.
06Refunds
For Caddy install purchases, refund requests are reviewed individually. To request a refund, email hi@meetcaddy.com with your purchase information and the reason for the request.
For ACE engagements, termination and refund terms are set out in your engagement agreement.
07Customer Responsibilities
Depending on your offering, you are responsible for:
- Keeping your installation, your machine, and your access credentials secure.
- Maintaining a valid Anthropic Claude subscription, which is required for Caddy to function. For ACE engagements, this means maintaining the Anthropic Enterprise or Teams plan on which your system is deployed.
- For Caddy install customers: backing up your local Caddy memory and customizations using the built-in backup tools.
- Complying with all laws applicable to your use of the product.
08Disclaimer of Warranties
Caddy and the website are provided "as is" and "as available." Caddy disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee specific business outcomes from using the product.
09Limitation of Liability
To the maximum extent permitted by law, Caddy will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of Caddy or the website. Our total liability for any claim related to a Caddy install is limited to the amount you paid for the install. For ACE engagements, liability terms are set out in your engagement agreement.
10Termination
We may suspend or terminate your access to the product or website if you violate these Terms or use the service in a manner that harms others. Upon termination, your license to use any proprietary components ends. For ACE engagements, suspension and termination are governed by your engagement agreement.
11Governing Law
These Terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-law principles. Any dispute arising under these Terms will be resolved in the state or federal courts located in Texas.
12Changes to These Terms
We may update these Terms from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Material changes will be communicated to active customers by email. Continued use of the website or product after changes take effect constitutes acceptance of the revised Terms.
13Contact
Questions about these Terms can be sent to:
Caddy
hi@meetcaddy.com